Cancellation, Returns & Refund Policy

Last updated: 3 November 2026

Cancellation

You can cancel your order from My Orders → Cancel order until it is dispatched. Once it has been handed to the delivery partner, it can't be cancelled. If you paid online, approved cancellations are refunded in full to your original payment method within 5–7 working days.

No returns or exchanges for change of mind

We do not offer returns, exchanges or refunds for change of mind, size or fit, colour preference, or because you no longer want the item. Please check the size chart, measurements and product details before ordering.

Damaged, defective or wrong items

If your item arrives damaged, defective, wrong, or clearly different from its description:

• Report it within 48 hours of delivery from My Orders → Report a problem.
• Upload a clear unboxing video. It should start before the sealed package is opened, without cuts, and show the label and the problem.
• Keep the item unused, with tags and original packaging.

We review claims within 48 hours. Approved claims get a replacement or a full refund, depending on stock. Refunds go to the original payment method within 5–7 working days. Without an unboxing video, or after 48 hours, we may be unable to accept the claim. This policy does not reduce your rights under the Consumer Protection Act, 2019.

Payments

Online payment only. Cash on Delivery is not available.

Seller: · · · · Not GST-registered